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Privacy Policy

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1. Introduction

Welcome to Vet-Lens. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose information when you use our mobile application (the "App"), which is a mobile version of our website.

2. Data We Collect

We collect information to provide a better experience for all our users.

  • Voluntary Information: When you create an account, make a purchase, or contact us, we collect your name, email address, and any other info you provide.

  • Automated Information: Like most apps, we automatically collect device information, including your IP address, device model, operating system, and unique device identifiers (e.g., IDFA for iOS or AAID for Android).

  • Push Notification Data: We use OneSignal to send push notifications. OneSignal may collect your device’s unique ID, location (if permission is granted), and notification preferences.

3. In-App Purchases (IAP)

Our App offers digital goods or subscriptions.

  • Processing: All transactions are processed by Apple (App Store) or Google (Play Store). We do not store or collect your credit card numbers or bank details.

  • Transaction History: We may receive a confirmation of your purchase from the app stores to unlock your digital content.

4. Advertising

We may display advertisements provided by third-party networks (e.g., Google AdMob).

  • Targeting: These networks may use your device identifiers to show personalized ads.

  • Opt-Out: You can reset your advertising ID or opt-out of personalized ads in your device’s system settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android).

5. Third-Party Service Providers

We share data with the following services to ensure app functionality:

  • OneSignal: For delivery of push notifications and in-app messaging.

  • WebToNative: Our technical wrapper service that facilitates the mobile experience.

  • Payment Processors: Apple/Google for all financial transactions.

6. Your Rights (Including GDPR/CCPA)

Depending on your location, you may have the following rights:

  • The right to access, delete, or correct your data.

  • The right to opt-out of "sales" or sharing of personal data for targeted advertising.

  • EU Users: We process your data under the "Legal Basis" of performing a contract (completing your purchases) or our "Legitimate Interests" (sending you relevant notifications).

7. Data Retention & Security

We retain your data only as long as necessary to provide our services. We implement industry-standard security measures to protect your info, but no method of transmission over the internet is 100% secure.

Disclaimer

1. No Professional Advice The information provided by Vet Lens, including but not limited to text, graphics, images, and AI-generated analysis, is for informational and educational purposes only. It is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment.

2. Assumption of Risk By using this app, you acknowledge and agree that:

  • Vet Lens does not provide veterinary medical services or nutritional prescriptions.

  • The nutritional suitability of any food or substance can vary significantly based on an individual animal’s age, weight, breed, health history, and existing medical conditions.

  • You assume full responsibility for any decisions made regarding the diet, feeding, or medical care of your animal.

3. Limitation of Liability To the maximum extent permitted by law, Vet Lens (and its parent company, developers, and affiliates) shall not be held liable for any direct, indirect, incidental, or consequential damages, injuries, illnesses, or death resulting from:

  • The ingestion of any food, plant, chemical, or substance by an animal based on information provided by the app.

  • Any errors or inaccuracies in the app’s identification or nutritional analysis.

  • The failure of the user to consult with a licensed veterinarian.

4. Consult a Professional Always seek the advice of your veterinarian or other qualified animal health provider with any questions you may have regarding a medical condition or dietary changes. Never disregard professional veterinary advice or delay in seeking it because of something you have read or seen on Vet Lens.

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